MKG GROUP SASU with a capital of 61 091.50 € having its registered office at 5 rue de Danzig 75015 Paris, having the identification number RCS 379 089 295 000 16 and represented by Mr. Vanguélis PANAYOTIS, President (hereinafter also referred to as the "Organizing Company" or "the Organizer") is organizing on Monday November 21, 2022, an international event entitled the "Hospitality Awards", according to the terms and conditions described in these rules.
The Hospitality Awards are a highly respected competition that takes place on a global scale, honoring hospitality brands for their exceptional achievements. This prestigious event is the first and only competition worldwide that rewards corporate excellence within the hospitality industry. Divided into two parts, the competition comprises a global division, which brings together all the leading hotel groups from across the world, and a local division, which is specifically reserved for individual hotels.The Hospitality Awards are one of the most highly anticipated events in the hospitality industry's calendar. It is regarded as one of the industry's most important recognitions, bringing together the entire hospitality community to celebrate and highlight the hard work, dedication, and exceptional achievements of its members.
Corporate Hospitality Awards
- The Hospitality Award for a Media Campaign
- The Hospitality Award for an Invaluable Member Experience
- The Hospitality Award for Partnership Excellence
- The Hospitality Award for a Destination Media Campaign
- The Hospitality Award for Social Responsibility
- The Hospitality Award for Sustainable Development
- The Hospitality Award for an Innovative Concept
- The Hospitality Award for a Transformation/Creation
- The Hospitality Award for Employee Care
- The Hospitality Award for Talent Acquisition
- Lifetime Achievement 12. Grand Prix Hospitality ON
Local Hospitality Awards
- Iconic Employee
- Best Social Responsibility Action
- Best Sustainable Action
- Upscale/Midscale Hotel (Re-)Opening
- Resort (Re-)Opening
- Luxury Hotel (Re-)Opening
- Upscale/Midscale Hotel Manager of the Year
- Resort Manager of the Year
- Luxury Hotel Manager of the Year
- Best F&B&E Experience Award
- Best Health & Wellness Award
The Hospitality Award for a Media Campaign.
This award recognizes a media campaign that has effectively promoted a hospitality brand or group. The campaign may have been executed on any media platform, such as television, radio, newspapers, digital displays, social media, or the internet, and should have demonstrated creativity, originality, and relevance to the target audience. The winning campaign will have successfully increased brand awareness and/or customer engagement, resulting in positive business impact for the hospitality brand or group.
The Hospitality Award for an Invaluable Member Experience.
This award celebrates loyalty and guest relation activation programs in the hospitality industry that create invaluable and memorable experiences for their members. These programs offer personalized incentives tailored to their members' unique needs and preferences. The winner will have successfully engaged and retained members by providing innovative and relevant benefits. This award recognizes programs that go above and beyond in creating an unforgettable member experience.
The Hospitality Award for Partnership Excellence.
This award recognizes exceptional marketing programs that have successfully enhanced and promoted a brand or a concept through innovative initiatives, tools, and partnerships. The winning program will have demonstrated a deep understanding of its target audience and will have successfully engaged and inspired them through creative and effective collaborations. The award recognizes programs that have successfully leveraged partnerships to create a greater impact and achieve business goals.
The Hospitality Award for a Destination Media Campaign.
This award recognizes outstanding communication efforts by a country, city, region, official institution, or tourism office that promote a destination to a wider audience. The award recognizes effective communication campaigns that utilize various media channels, such as television, radio, newspapers, displays, social media, or other platforms. The winning communication effort will have demonstrated creativity, innovation, and effectiveness in promoting a destination to potential tourists, while also showcasing the destination's cultural, social, and environmental values.
The Hospitality Award for Social Responsibility.
This award recognizes exceptional actions in the field of social responsibility, including diversity, inclusion and governance that have positively impacted the community, local populations, employees, and/or tourists as well as business sites in the hospitality industry. The winning action or program will have demonstrated a deep commitment to social responsibility and governance through innovative initiatives, effective management practices, and measurable outcomes that have positively impacted stakeholders. This award recognizes programs that have made significant contributions towards creating a more inclusive, equitable, and responsible industry.
The Hospitality Award for Sustainable Development.
This award recognizes outstanding actions in the field of sustainable development that have contributed to ecological sustainability for the community, local populations, employees, and/or tourist sites as well as natural resources in the hospitality industry. The winning action will have demonstrated a commitment to environmental sustainability through innovative initiatives, effective management practices, and a measurable impact on reducing the industry's ecological footprint. This award recognizes programs that have made significant contributions towards a more sustainable future.
The Hospitality Award for an Innovative Concept.
This award celebrates the most innovative and creative concepts in the hospitality industry. It recognizes a group or a brand that has demonstrated the ability to think outside the box and introduce a new concept or a new version of an existing concept that sets a new standard for the industry. To be eligible, the concept must have been implemented within the last two years and is operational. It should provide a new approach and vision of guest experience, with a focus on design, public spaces, and overall service quality. The concept should have the potential to revolutionize the hospitality industry and offer a better quality of service for guests.
The Hospitality Award for a Transformation/Creation.
This award recognizes the best opening or re-opening of a hotel under management contract. The evaluation criteria include investment, architectural design, key performance indicators, concept, and CSR policies implemented. The hotel must have been opened or renovated within the past two years and is currently operational. (This category specifically applies to hotels under management contracts and excludes franchisees or non-branded hotels. These establishments should instead apply under the "Best (Re-) Opening" category in the local competition.)
The Hospitality Award for Employee Care.
This award is designed to reward companies that demonstrate a strong commitment to employee retention, professional development, and workplace satisfaction. Companies with exceptional employee care policies understand the importance of employee satisfaction and the impact it can have on their overall productivity and efficiency. These policies may include measures such as employee empowerment, career development opportunities, performance improvement programs, and overall support for employee well-being.
The Hospitality Award for Talent Acquisition.
This award is designed to reward companies that demonstrate a strong commitment to identifying and recruiting top talent, as well as effectively integrating new employees into their organization. Companies with exceptional talent acquisition programs understand the importance of recruiting the best candidates to ensure the highest level of service to their customers. These programs may include strategies and processes such as innovative recruitment methods, effective onboarding programs, and ongoing support for new employees.
Lifetime Achievement.
This trophy will be awarded by the Advisory Board to an international hotel, travel or tourism personality or family who has made a mark on the profession through their pioneering, innovative, entrepreneurial, and professional achievements.
Grand Prix Hospitality ON.
This trophy rewards an international hotel group that has marked the year 2023 by its performances in four complementary areas: corporate strategies, M&A, talent management, and CSR policies.
Iconic Employee.
This trophy recognizes and honors the exceptional achievements of an employee within the hospitality industry who has demonstrated outstanding dedication, excellence, and commitment in their profession. This employee has made a significant impact on the industry through their exemplary career and the recognition they have received from clients for their exceptional quality of service. They have consistently demonstrated a passion for their work, going above and beyond the call of duty to ensure the satisfaction of their guests. Their contributions to the hospitality industry have set them apart as an inspiration to others in their field, and they have earned the respect and admiration of their colleagues and peers.
Best Social Responsibility Action.
This award recognizes exceptional actions in the field of social responsibility, including diversity, inclusion, and governance that have positively impacted the community, local populations, employees, and/or tourists as well as business sites. The winning action or program will have demonstrated a deep commitment to social responsibility and governance through innovative initiatives, effective management practices, and measurable outcomes that have positively impacted stakeholders. This award recognizes programs that have made significant contributions towards creating a more inclusive, equitable, and responsible industry.
Best Sustainable Action.
This award recognizes outstanding actions in the field of sustainable development that have contributed to ecological sustainability for the community, local populations, employees, and/or tourist sites as well as natural resources in the hospitality industry. The winning action will have demonstrated a commitment to environmental sustainability through innovative initiatives, effective management practices, and a measurable impact on reducing the industry's ecological footprint. This award recognizes programs that have made significant contributions towards a more sustainable future.
Upscale/Midscale Hotel (Re-)Opening.
This award recognizes the best opening or re-opening of an Upscale/Midscale hotel. The evaluation criteria include investment, architectural design, key performance indicators, concept, and CSR policies implemented. The hotel must have been opened or renovated within the past two years and is currently operational.
Resort (Re-)Opening.
This award recognizes the best opening or re-opening of a resort. The evaluation criteria include investment, architectural design, key performance indicators, concept, and CSR policies implemented. The hotel must have been opened or renovated within the past two years and is currently operational.
(This category specifically applies to franchisees or non-branded hotels and excludes hotels under management contract.)
Luxury Hotel (Re-)Opening.
This award recognizes the best opening or re-opening of a luxury hotel. The evaluation criteria include investment, architectural design, key performance indicators, concept, and CSR policies implemented. The hotel must have been opened or renovated within the past two years and is currently operational.
(This category specifically applies to franchisees or non-branded hotels and excludes hotels under management contract.)
Upscale/Midscale Hotel Manager of the Year.
This award is designed to honor an exceptional manager of an upscale or midscale property who has made a significant impact on their profession. The winner will be selected based on their outstanding managerial skills, demonstrated through the successful business performance of their property, as well as their ability to maintain a high level of guest recognition and service quality. Additionally, the winner must have a proven track record in talent management and have received professional recognition by their peers. Finally, the winner should have a strong commitment to the associative life, demonstrating their involvement in various industry associations and organizations.
Resort Manager of the Year.
This award is designed to honor an exceptional manager of a resort who has made a significant impact on their profession. The winner will be selected based on their outstanding managerial skills, demonstrated through the successful business performance of their property, as well as their ability to maintain a high level of guest recognition and service quality. Additionally, the winner must have a proven track record in talent management and have received professional recognition by their peers. Finally, the winner should have a strong commitment to the associative life, demonstrating their involvement in various industry associations and organizations.
Luxury Hotel Manager of the Year.
This award is designed to honor an exceptional manager of a luxury property who has made a significant impact on their profession. The winner will be selected based on their outstanding managerial skills, demonstrated through the successful business performance of their property, as well as their ability to maintain a high level of guest recognition and service quality. Additionally, the winner must have a proven track record in talent management and have received professional recognition by their peers. Finally, the winner should have a strong commitment to the associative life, demonstrating their involvement in various industry associations and organizations.
Best F&B&E Experience Award.
This award recognizes a new concept, service, or initiative implemented in hotels that demonstrates the hospitality industry's capacity to innovate and provide guests with a better quality of service in terms of food and beverage as well as entertainment. The concept must have been implemented within the two years prior to the date of application and must be currently operational.The winner of this award will demonstrate exceptional innovation in F&B&E and be able to effectively communicate their vision and success in creating an exceptional experience for guests.
Best Health & Wellness Award.
This award recognizes a new concept, service, or initiative that has been implemented in a hospitality site and demonstrates the industry's ability to innovate and renew itself in the area of well-being, detox, relaxation, fitness, mindfulness, and other related aspects. The initiative should provide a unique and different approach to promoting wellness, health, and mindfulness. The concept must have been implemented within two years prior to the date of application and must be operational, with proven success in improving guest satisfaction and experience.
Participation in this event is open to professionals of all types of hotels, hospitality sites, travel companies and tourism to all Hotel Groups / Integrated Hotel Chains / Voluntary Chains / Franchised Hotels / Hotel Residences / Resorts & Clubs / Campsites / Hostels / Tourist accommodations / Cruise ships / Airlines companies / Restaurants / Wellness centers and to any natural person of legal age representing a hotel throughout the world (hereinafter referred to as "Candidates"), with the exception of the Organizing Body's employees and their families.
The event is announced on the following communication media:
- Official website of the event: www.hospitalityawards.com
- Official website to register and upload the projects: https://hospitality.awardsplatform.com
- Social medias: LinkedIn, Facebook, Twitter, Instagram…
- Event organizer: www.hospitality-on.com
- Hospitality ON Magazine, and e-mailing campaigns
To participate in this event, candidates must register on the Hospitality Awards platform to send their application to the Organizing Company. Each application submitted to the Hospitality Awards is subject to a survey, supervised by the Advisory Board. Applications must be presented in the form of a PDF slideshow, following the different sections of the survey in English, an English summary of no more than 5,000 characters, a high-definition picture of the project and a high-definition logo of the brand. These compulsory documents may be supported by other documents such as brochures, pictures, and videos. The candidates expressly grant the Organizing Body the right to use the logo of their brand on its websites hospitality-on.com and www.hospitalityawards.com, accessible worldwide, for the duration of the legal protection in France of the intellectual property rights relating to the said logos. The selected finalists must provide a one-minute video illustrating their application. These elements will be used during the ceremony. Completed applications must be submitted online on the Hospitality Awards platform by the candidates who give permission to the organizer to publish them on the above-mentioned websites during the event, without prejudice to the provisions of Article 20 below. In the case where the candidate does not wish to publish certain documents, he/she must inform the organizer in advance. In any case, the organizer will not be held responsible for the publication of the documents given.
The applicant shall also ensure that the application file complies with the laws and regulations in force in France. In particular, the Applicant guarantees that the application file will not contain any elements that are contrary to good morals, insulting, defamatory, infringing, xenophobic, homophobic, anti-Semitic, etc..
Receipt of applications from April 9th to September 15th, 2023 included for the following Corporate and Local categories: The Hospitality Award for a Media Campaign / The Hospitality Award for an Invaluable Member Experience / The Hospitality Award for Partnership Excellence / The Hospitality Award for a Destination Media Campaign / The Hospitality Award for Social Responsibility / The Hospitality Award for Sustainable Development / The Hospitality Award for an Innovative Concept / The Hospitality Award for a Transformation-Creation / The Hospitality Award for Employee Care / The Hospitality Award for Talent Acquisition / Iconic Employee / Best Social Responsibility Action / Best Sustainable Action / Upscale-Midscale Hotel (Re-)Opening / Resort (Re-)Opening / Luxury Hotel (Re-)Opening / Upscale/Midscale Hotel Manager of the Year / Resort Manager of the Year / Luxury Hotel Manager of the Year / Best F&B&E Experience Award / Best Health & Wellness Award.Entries cannot be submitted to compete in the Lifetime Achievement and Grand Prix Hospitality ON categories. For these categories, the finalists are chosen by the Hospitality ON Jury from among the tourism companies that have caught their attention. Participation in the Hospitality Awards implies full and unconditional acceptance of these rules.
The public can attend the awards ceremony by purchasing their ticket directly on the Hospitality ON website until the day before the event, November 8, 2023.Due to the limited number of places available, Hospitality ON reserves the right to give priority to hoteliers and travel/tourism professionals, clients, and partners, according to the quotas set by profile category.Participants in the awards ceremony agree that their name and photograph may be used in online publicity materials (websites of the Organizing Company) in connection with the Hospitality Awards, and for a period of ten (10) years from the date of their participation in the awards ceremony, without reference, payment, or compensation.
The Advisory Board is composed of a president and about fifteen representatives of hotel groups. It is the guarantor of the smooth running of the selection stages by defining the categories and the rules of the event.
The selection of finalists and some winners will be made by two (2) juries: the Hospitality Awards and Hospitality ON as described below. The organizing company reserves the right to divide the two existing juries into multiple specialized juries in case the number of applications received exceeds 150.The organizing company reserves the right to withdraw one or more categories from the competition if the number of applications received for this or these category(ies) is not sufficient or representative. In this case, the organizing company will inform the candidates of its decision to withdraw the category for which the candidates concerned have applied. The candidate will then have the choice between having his or her application moved to a new category or, if he or she does not wish to compete in this new category, cancel their application.The various juries reserve the right to move an entry from one category to another if they feel the entry is more appropriate for the new category.
The Hospitality Awards Jury is composed of a chairman and approximately 20 personalities from the business and communication world, excluding the hospitality industry (the "International Jury"). It will meet to select:
Finalists in the following categories:
Corporate Level categories
- The Hospitality Award for a Media Campaign
- The Hospitality Award for an Invaluable Member Experience
- The Hospitality Award for Partnership Excellence
- The Hospitality Award for a Destination Media Campaign
- The Hospitality Award for Social Responsibility
- The Hospitality Award for Sustainable Development
- The Hospitality Award for Employee Care
- The Hospitality Award for Talent Acquisition
- The Hospitality Award for an Innovative Concept
- The Hospitality Award for a Transformation/Creation
Local Level categories
- Best Social Responsibility Action
- Best Sustainable Action
- Best F&B&E Experience Award
- Best Health & Wellness Award
- Upscale/Midscale Hotel (Re-)Opening
- Resort (Re-)Opening
- Luxury Hotel (Re-)Opening
The Hospitality ON Jury is composed of a chairman and approximately 10 members from Hospitality ON and MKG Consulting Teams. It will meet in September/October to select the finalists and winners of the below categories:
Corporate Level categories
- Lifetime Achievement Award
- Grand Prix Hospitality ON
Local Level categories
- Iconic Employee
- Upscale/Midscale Hotel Manager of the Year
- Resort Manager of the Year
- Luxury Hotel Manager of the Year
The selection of the members of the various juries shall be made solely by the Organizing Body and may not be contested. The list of members of the juries and of the steering committee will not be disclosed to avoid attempts at corruption.
The applications will be evaluated according to the following three criteria:
- The innovative aspects of the projects presented
- The exemplary nature of the operation and its capacity to be multiplied or extended
- The effectiveness of the actions implemented in terms of economic benefits
Regarding individual categories, the application will be evaluated according to the following four criteria:
- Global performance including sales, customer satisfaction, business performance
- Talent management and managerial capacities
- Peer recognition
- Engagement in the associative life and social responsibility towards the local community
The determination of the finalists and winners may follow a process containing up to three stages, with the intervention of a specific jury according to the categories as specified in article 9 above. The different juries reserve the right to decide not to put a category to public vote. They may also decide to add a category to the public vote. No information on the selections will be revealed before the day of the ceremony, neither by the juries, nor by the organizing team or any other person who has access to the results before the ceremony.
Scoring will be as follows:
Jurors will score each application by attributing 50 points divided as per the following:
- Criteria 1: Quality of the application (5 points)
- Criteria 2: Originality, relevance & innovative nature of the initiative (15 points)
- Criteria 3: Implementation of the project (15 points)
- Criteria 4: Impact, evaluation & results (15 points)- For individual categories, the jury will rank the candidates from one to three based on the criteria developed in article 10. There will always be only 3 places available for the final.
In case of tie for the 1st place:
- The jury may proceed to a new vote to decide between the tied Candidates.
- Or the jury may decide to award the prize to the two tied Candidates. In this case, the podium will be composed of the two first finalist and finalist who reached the second place only.
In case of tie for the 2nd place:
- The podium will be composed of the first finalist and the two finalists who reached the second place only.
In case of tie for the 3rd place:
-The jury will hold a new vote to decide between the tied Candidates.However, the jury may, if it wishes, submit more than 3 candidates to the vote of the audience if it does not wish to break the tie.
-For individual categories, the jury reserves the right to award the prize to the second choice if the first-place candidate cannot attend the ceremony on November 9th, 2023. Therefore, the Organizing Committee will check with the winner before the Chairman of the Hospitality Awards hands over the envelope containing the winner's name to the bailiff on the day of the ceremony.
-Once the results have been established, the Chairman of the Hospitality Awards will hand over the results to the bailiff at the end of the deliberations, except for the "Lifetime Achievement" category.
Second stage: electronic voting by the public during the ceremony
During the Hospitality Awards ceremony, which will take place on Thursday, November 9th, 2023, at the InterContinental Paris - Le Grand, the public will be equipped with electronic voting devices and will contribute by voting, in the presence of a bailiff who will draw up the minutes of the voting operations, to determine the winner among the finalists designated by the juries in each of the following categories:
- The Hospitality Award for a Media Campaign
- The Hospitality Award for Partnership Excellence
- The Hospitality Award for a Destination Media Campaign
- The Hospitality Award for Social Responsibility
- The Hospitality Award for Sustainable Development
For these categories, the public vote is not weighted and will be decisive.
If there is a tie for the 1st place in the floor vote, the president of the jury concerned and the president of Hospitality ON may decide to award 2 trophies or proceed with a new vote.
A diploma attesting their finalist status and signed by the president of The Organizing Company, the president of the ceremony and the president of the relevant jury will be awarded to the finalist Candidates. A trophy will be awarded to the winner in each category. These prizes have no financial value.
The Candidates and participants in the award ceremony accept that the Organizing Body reserves the right to verify their identity and any information contained in the registration form. Application forms that are not fully completed and/or contain incomplete or false contact information will not be taken into consideration and will result in the elimination of the application.
The Organizing Body shall not incur any liability whatsoever if it is forced to cancel the present event in the event of force majeure or events beyond its control. The Organizing Body also reserves the right, within the limits provided for by the law in force, to extend or limit the participation period, to postpone it or to modify the conditions thereof, and may not be held liable in this regard.Additions and modifications may be made to these rules. They will be considered as amendments to these rules. The amendment to the present rules will be filed with the bailiff's office that holds the present rules.
The Candidates agree that their name, first name, position, city of residence as well as any recording of their image or the sound of their voice made during the awards ceremony may appear for ten (10) years from the date of their participation in the awards ceremony on online advertising media (the Organizing Company's websites, communication media (brochures, application files, invitation cards, emailing, press publications, Hospitality ON magazine) and printed materials related to the Hospitality Awards, worldwide and without reference, payment or compensation other than the awarding of their trophy / diploma.
Candidates accept the entirety of these rules, which are filed with the Bailiffs of justice. It is reminded that the names of the finalists and/or winners of each category will be given by the president of each jury to the bailiff who will bring them in a sealed envelope during the ceremony that will take place on November 9th, 2023.
Any dispute concerning the interpretation of these rules shall be decided solely by the Organizing Body. No written or verbal request concerning the mechanism of the event, or the interpretation of the rules will be answered.In accordance with the provisions of Article 2254 of the French Civil Code, any action by Candidates against the Organizing Body arising from the validity, interpretation, performance or non-performance, interruption or termination of these rules shall be barred within one year of the award ceremony.These rules (including their interpretation and any disputes arising from them) are governed by French law.ANY LITIGATION ARISING FROM THE VALIDITY, INTERPRETATION, EXECUTION OR NON-EXECUTION, INTERRUPTION OR TERMINATION OF THE RULES SHALL BE SUBMITTED TO THE COMMERCIAL COURT OF PARIS.
Personal data of participants and Candidates will be collected and processed solely for the purposes of organizing the Event. In accordance with the law "informatique et libertés" of January 6, 1978, each participant and each Candidate has the right to access, rectify or delete information concerning him/her by sending a letter to the following address Hospitality ON - Hospitality Awards 5 rue de Danzig, 75015 PARIS France. All participants and candidates may object to the processing of their data for marketing purposes.
The postal address of the event is " Hospitality ON - Hospitality Awards ", 5 rue de Dantzig, 75015 PARIS- France.
It is expressly agreed that participation in the Event entails the transfer by the Candidates, to the benefit of the Organizing Body, of all copyrights relating to their application file as well as to any element provided within the framework of the Event, except for the logo of their brand. In this regard, the Candidates acknowledge that they are giving up free of charge their rights of reproduction, representation and adaptation of their contribution(s) to the Organizing Body, for the entire world and for the entire duration of the legal protection of said rights in France, on all digital media (websites, social networks, community platforms, mobile applications, etc.) and printed media (books, guides, leaflets, brochures, posters, postcards, etc.) for commercial, promotional and/or advertising purposes by the Organizing Body and for its activities, products and/or services. The Candidate affirms that he/she is the author of the contributions he/she submits and guarantees that the works submitted are original and unpublished. In this respect, the Candidate is responsible for obtaining the authorizations of any third party having directly or indirectly participated in the creation of the contribution and/or who consider that they have any right to claim against it. The Respondent shall be responsible for any payments arising from such authorizations. In general, the Candidates guarantees the Organizing Body against any recourse, action or claim that any third party may make, in any capacity whatsoever, in connection with the exercise of the authorizations granted herein and, more generally, in connection with all guarantees and commitments made under these rules.
The Candidate agrees to hold the Organizing Body harmless from any claims by third parties due to copyright infringement or violation of exploitation or property rights, regardless of the nature thereof. In addition, the Applicant must ensure that the images, sounds, and videos transmitted as part of the event do not violate the intellectual property rights or image rights of third parties. The Candidate shall be responsible for obtaining from any third party any license or authorization to use these elements in the context of the event and shall also ensure that these elements may be used commercially by the Organizing Body.
